Work
A selection of content design work from my time at Back Market and beyond — covering help content, voice & tone, content operations, and AI-assisted workflows.
Voice & tone · Content strategy
Rewriting Back Market's careers site
A full rewrite of Back Market's careers site for a global audience — shifting tone from party-culture to inclusive, and writing the DEI page from scratch.
Content ops · Cross-functional
Cleaning up the seller support center
A six-month project to audit and rewrite 340 help articles across three markets, coordinating 15 stakeholders and building an AI tool to scale the work.
UX writing · AI
Other projects
My UX Content Collective certification final project, plus work on Back Market's first seller-facing AI agent.